Today am talking with Tiffany Agiler, Chief Technical Officer at hdwebprovider.com

I'm sure HD Web Provider is no stranger to most of you guys. The company had been in the business in several countries, with a great international network, and they are still going very strong at this time of writing. In fact, HD Web Provider received multiple hosting awards for many consecutive years and are one of the very few (if not the only) business hosting that allows user to choose their server location!

Hello Tiffany, thanks for taking the time to do this interview.
Absolutely and thank you for this opportunity to sit down with you again and answer some of your questions.

As we speak about business and shared hosting, appreciate if you can provide more info to our business hosting shoppers. What is the most important element to look for as a business owner when searching for a web host, and why?

The most important element to look for when searching for a business host is the accessibility to qualified technicians and fast and reliable servers. The hosting package must have enough bandwidth, server space and for online business customers a security certificate. These are our most important elements!

There are always going to be issues in running a business and as business owners, time is money. Our support staff is trained to answer customer questions quickly and effective, and when possible, to answer any anticipated follow up questions as well. That’s why we have out award winning top 24/7 support center, where our support team is ready 24/7 for international customers. Support tickets can be answered in English, Spanish, French, Portuguese and Dutch.

Please share more about the company’s data centers.
Our main data centers are located on the East and West Coast of Houston. Our collocation Servers are located in Europe, Asia Central London, Canada and South America, giving our clients the choice of which data center they want to utilize. Data center locations reduce the delay time it takes for servers to communicate with each other and the outside world. By offering a data center with top locations, we are able to keep data in a closer proximity to users, allowing them faster access and flexibility.

And what are your target markets?
These days our target markets are webmasters, small, medium and corporate companies. Our customers are looking for a premium affordable solution. Together with Cpanel, WHMCS, Fantastico, and The Planet, we give our customers all the tools needed to have a successful business online.

We are very focused on shared, resellers and dedicated.
Some of our clients needed more than what we offered and we started making calculations. So we finally decided to go ahead with it. We upgraded and activated the new hosting packages today. The monthly hosting cost stays the same. And yes, if you are a client your current hosting package would have been upgraded also, now isn’t that a bargain!

On the other hand, what makes you jump out of bed in the morning?

Working with our great client base and helping them meet their needs. It’s like getting to work with your friends. We enjoy feeling a part of their team and sharing in their successes.

Thank you very much for spending some time with us. It was a pleasure talking with you.

Thank You as well, it is always a pleasure to discuss web hosting with you and perhaps we’ll see each other again at this year’s web hosting conference!

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